Refund Policy
The policy
If you bought a licence and want your money back, email info@metric-rise.com within 14 days of the purchase, from the address you bought with or with your order id. We refund it in full. You do not have to give a reason.
What happens after a refund
- The refund is issued by Polar, the merchant of record, back to your original payment method. How long it takes to land after that is your bank's timing, not ours.
- Nothing switches off. This extension never phones home after activation — that is the point of it — so the search window you paid for keeps working. We are trusting you here, and we would rather do that than add a daily check to a product sold on not having one.
- Your index is untouched. Every conversation stays indexed, the export still contains all of it, and nothing is deleted by a refund. If you buy again later, or export and move machines, it is all still there.
One request
If something did not work, say what it was in the same email. It does not affect the refund in any way, but a one-line description of what went wrong is how the thing gets fixed for the next person. The most useful sentence is usually which of the three services it was and what you expected to find.
After 14 days
Write anyway. If the product failed you, "the policy window closed" is not the answer you will get. A broken purchase, a key that never arrived, or a double charge is fixed regardless of dates.